Help for riders
Questions? Ask away.
Search, e.g. “cash out”, “rain”, “lost bag”
AllPaySigning upSafetyThe appKit & bikesMy account
When exactly do I get paid?
Every night at 11 pm, straight to your M-Pesa, for everything you earned that day. Want it sooner? Cash out instantly any time: free once a day, KES 25 after that.
Do you take a cut of my tips?
What if a customer cancels after I’ve collected?
Can I ride for other apps too?
What if I skip a lot of trips?
Do I need my own motorbike?
No. Fleet partners rent motorbikes and e-bikes by the week, with charging or servicing included. You can also ride your own bicycle on shorter trips in the CBD, Upper Hill and Kilimani.
How long from applying to my first ride?
What happens if I have an accident?
What if the handover codes don’t match?
Can I change my zone or shifts?
Still stuck? Talk to a person.
Call the hub
0709 ••• 1007 am – 11 pm, every day
WhatsApp the hub
0709 ••• 100Usually answered in 5 minutes
In the Rider app
Chat or SOS24/7, answered by our own team
Rider hubs
A place to stop, charge, rest.
Free for every PikaBox rider. Water, toilets, phone charging, and someone from our team to talk to.
1
Westlands hub
Woodvale Grove · Mon – Sat, 8 am – 6 pm
Orientation on Saturdays · kit swaps · battery swaps · rest room & water
2
Kilimani hub
Ngong Road, near Adams · daily, 10 am – 10 pm
Battery swaps · rest & charge your phone · toilets
3
Lavington point
James Gichuru Road · daily, 4 pm – 11 pm
Supper-shift rest stop · water · bag cleaning
4
CBD & Upper Hill point
Haile Selassie Avenue · Mon – Fri, 11 am – 8 pm
Bicycle repairs · lunch-shift rest stop