How can we help?
Search our guides, or ask Pika. Most problems are fixed in under a minute.
Try “refund”, “missing item” or “change my chef booking”Search
Browse by topic
All systems normal · M-Pesa workingOrders & deliveryTracking, riders, changing an order, gate notes24 articles
RefundsMissing items, cold food, late orders, cancellations12 articlesHome cookedOrdering from neighbours, pots, allergies, pickup18 articles
PikaChef bookingsQuotes, held payments, completion codes, groups21 articles
Payments & walletM-Pesa, cards, family wallet, gifts, receipts16 articles
Your accountSign in, household, notifications, deleting14 articles
Safety & trustKitchen checks, food safety, reporting a problem9 articles
Health & your dataWatch readings, privacy, what we never share8 articles
Top articles
How refunds work
My order is late. What happens now?
Something is missing from my PikaFresh order
How PikaChef holds your payment until you’re happy
Why can’t the home cook see my address?
My M-Pesa payment went through but the order failed
Setting a grocery limit for your house help
Splitting a group chef booking
Adding an allergy to your household
Does Pika ever pay without asking me?
Still stuck? We’re here.
WhatsApp
+254 709 742 269 · 7am–11pm
Call us
0800 742 269 · free in Kenya
Email
Safety concern?help@pikabox.co · within 4 hours
Report it now. A person answers, always.
Cook, chef, rider or hotel partner?
Partner help has its own guides and a priority line.
All services running
Nairobi · updated 14:26
Browse topics
Orders & deliveryTracking, late, missingPayments & M-PesaRefunds, wallet, receiptsHome cookedPots, plates, cooksPikaChef bookingsQuotes, codes, cancellingAccount & privacyLogin, data, Pika memorySafety & allergiesReporting, food safety
Top articles
My order is late. What happens now?How do M-Pesa refunds work?How the chef release code protects youWhy can’t I see a home cook’s address?Telling a cook about an allergyWhat Pika remembers, and how to delete it
Still stuck? Chat with us
A real person in Nairobi · replies in about 2 min
Other ways to reach us
WhatsApp
0700 742 269 · 7am – 11pm
Call us
0709 742 269 · urgent orders
Email
help@pikabox.co · within a day
Feeling unwell after a meal?Report it now. We pause the kitchen and follow up within the hour.